Not receiving notification email

Hi Gerard,

I've been testing it out since yesterday and tried sending a 'test' email to myself but I haven't been receiving anything. I've submitted a submission through the form but I don't receive any notification regarding that submission. But as a submitter, I do receive a confirmation email. 

https://form.jotform.me/32181361471448

https://form.jotform.me/30580653366456

I can see from our email log that notification tests as well as submission emails are sent to your email address:

Could you check if the emails are getting sent to your SPAM folder OR if emails from JotForm are getting blocked by your IT dept / ISP?

If yes, I would recommend that you white list JotForm IPs and domains: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains 

Hi Gerard,

Sorry for the late reply. 

We're receiving the emails that weren't coming in already.

It was due to sender verification failure in which our IT team has proceed to tweak the necessary settings.

Thanks for bearing with my issues!

Thank you for the update and glad to know that your issue is now sorted.

If you have any further queries, do reach out to us. You can also log a new thread if required.