Why isn't my plan showing that I upgraded?

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    emoyer
    Asked on February 27, 2020 at 07:48 AM

    We upgraded to the Bronze plan and it is not showing in our dashboard. 

    Screenshot
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    jherwin
    Answered on February 27, 2020 at 09:55 AM

    The last payment on your account was on February 11, 2019: https://www.jotform.com/invoice?u=emoyer&id=2019-02-11_14:10:46

    Can you please show us a screenshot of the transaction receipt/invoice of the upgrade you're referring to so we can send it to our billing team for further checking?

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.