The password does not arrive in my email.

  • Thiago
    Asked on February 27, 2020 at 8:00 AM

    Coloquei para lembrar senha, mas a senha não chega no meu email: ***@com*******coin.com.br
     Por favor verifiquem

  • David JotForm Support Manager
    Replied on February 27, 2020 at 9:53 AM

    Thank you for contacting us. There is no account username under your email address "***@com*******coin.com.br". You may register a free account under that email address if you want to.

    If you created a form, and need to access it, please share the URL of the form, so we can locate the account.

  • Thiago
    Replied on March 2, 2020 at 1:19 PM

    nosso endereço anterior era *****@c*********oin.com.br e pediram pra alterar para um com a mesma TLD

  • Thiago
    Replied on March 2, 2020 at 1:20 PM

    antes nosso email era **********oinbr@gmail.com e pediram pra outro pra alterar com a mesma tld que a empresa, pedimos pra trocar para ***@c*********coin.com.br e disseram que faria, agora tenho os formulários ativos e não consigo logar pra alterar o layout

  • David JotForm Support Manager
    Replied on March 2, 2020 at 3:37 PM

    Hi, there is no account under the email address "*****@co********coin.com.br" nor with "***@co********coin.com.br".

    The only email "*********-coinbr@gmail.com" is registered for the account username "thiagoyield". If you need to reset the password for that account, the reset instructions will be sent to that email address.