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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Save and Continue Form using session email is not working on my forms

    Asked by probeautyilia on May 17, 2013 at 04:03 AM

    Hi there,

    I have been following your step by step process in making a form's content savable so that clients may come back and fill the form at their own pace.

    This has been working but I cannot seem to get it working on the new forms I am adding via import of existing ones.

    Is it because of the recaptcha function? I'm struggling a little in finding the relevant info to help me resolve this.

    Required info form:

    http://jotformpro.com/form/31143952605955

    Main form:

    http://jotformpro.com/form/31142944508957

    Thanks for your time!

    Sincerely,

    Ilia

    P.S. love your product and service.

    My Forms content product Main Form fill
  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2013 at 07:53 AM

    Hi Ilia

    Unfortunately, there is a reported issue with the continue form later using email session method as describe on this guide https://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later

    I tested your form and it has no captcha field but it still did not work. So, the issue is not related tothe captcha field only.

    I will forward your post to our next level support so that it can be included in the bug ticket.

    ---

    For the meantime, you can still make it work for your main form.

    Did you know that "Continue Forms Later" is already a built-in feature in the form builder.

    You can use this feature without using 2 forms and session email. Just apply it on the main form.

    Review this guide How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

     

    Hope this help. Inform us if you need further assistance.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on June 20, 2013 at 10:50 PM

    Hello probeautyilia.  We've made an update that involves a fix on this problem.  Feel free to test your form again. 

    If you continue to experience issues on your form. Please do let us know.

    Thanks.