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    Field content not showing in submission email

    Asked by cocolin_o on May 17, 2013 at 05:05 AM

    Hi there, I have a web form providing a Reserve and Collect service for a client however even though customers are completing the fields with a mobile/phone contact number, this number is not showing up on copies of the submission email which is automatically forwarded to my client. Everything was working well up to beginning of May however over the past two weeks this issue has surfaced. Could you please look into this? Many thanks

    Colin

    Page URL:
    http://www.forexco.co.uk/mobile/click_reserve.asp

    Screenshot
    email submission email content web form Mobile
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    Answered by jalaludeen on May 17, 2013 at 05:17 AM

    Hello Cocolin_o,

    For this Please delete old Notification email and recreate it once again to fix this issue.

    Please refer this guide for more information

    How to Delete Notifications/Autoresponder
    Setting Up Email Notifications

    Thanks,
    Jalaludeen

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    Answered by cocolin_o on May 17, 2013 at 05:36 AM

    I have done this and the problem still persists. Advise?

    Thanks

    Colin

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    Answered by sidharth_kch on May 17, 2013 at 05:57 AM

    @cocolin_o

    I checked your notification's email content and don't see any issue with it.

    I created a new notification (Notification 2) on your form and did a test submission. It seems its working fine and the notification I received includes the mobile number.

    Please check and let us know if this works fine. You can update the Recipient email of this notification.

    Thanks,

    Sidharth

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    Answered by cocolin_o on May 17, 2013 at 06:21 AM

    Hi there, I am still having the same issue even with the form that you submitted. When the submission form comes to my email client, the mobile/phone contact information is missing. How can i upload a screen shot ?

    THanks

    Colin

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    Answered by cocolin_o on May 17, 2013 at 06:24 AM

    Ok issue seems to have fixed itself now. Thanks for the assitance

    Colin

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    Answered by sidharth_kch on May 17, 2013 at 06:35 AM

    @cocolin_o

    Glad to know that your issue was resolved.

    Should you have any questions feel free to contact us.

    Thanks,

    Sidharth