Skip to Page Setting Does Not Work Consistently

  • Profile Image
    ak0309
    Asked on February 28, 2020 at 01:46 AM

    The form (below) will be used for eLearning.  There are ten modules and ten review modules.  Not all module content has been populated yet.  However, the overall navigation structure is in place. 

    There are many conditions within the settings to accomplish the overall flow.  Conditions include skipping to specific pages, populating fields based on multiple chose selections, and hiding/unhiding next page buttons.  Here's a high level flow overview:

    There are two sets of 10 modules  .  Each module is one page.  The first module set contains certification modules and the second set contains review modules.

    After completing any of the modules, the student is afforded the option to go to the next uncompleted certification module or to any of the ten review modules.

    Page 1 requires the student to choose one of two radio buttons:  the first button assigns a review portal page to skip to when Next is clicked;  the second button sends the student to page 2.

    On page 2, a form variable provides the number of the last certification module completed.  Page 2 directs the student to continue to the next uncompleted module.

    Each certification module presents two videos and then five quiz questions.  After answering the five questions correctly, the Next button is made viewable and the flow returns to page 1.

    If the student selects, in page 1, to go to review modules, the review portal page offers the student the option to choose any of the 10 modules or to return to page 1.  This works as intended.

    SO - Here's the problem.  Everything seems to be working as intended except for 1 issue.  After choosing to go to the certification modules and completing module 1 the flow, as intended returns to page 1.  At this time, however, choosing the button to direct to the review modules does not go to the review portal, but instead goes to the next certification module.

    After flowing through page 1 once, the option to go to the review portal does not work.  Flow goes to page 2 regardless.

    To test - the 5 correct answers for certification module 1 are (1 is topmost button of each question) is 3,1,4,2,3.

    Help?

  • Profile Image
    JohnRex
    Answered on February 28, 2020 at 07:31 AM

    Going back to the first page will commit condition conflicts because there were already values entered in the succeeding pages which trigger some of the conditions you associated with them.

    It's like creating a condition to show a page but another condition keeps it from showing.

    Let me have some more time to conduct further tests on how we can rectify the issue. I will get back to you on this thread as soon as I figure out a workaround.

  • Profile Image
    JohnRex
    Answered on March 11, 2020 at 11:01 PM

    Hello @ak0309 - I would like to apologize for the long wait.

    I was able to fully review the conditions you created on this form and saw that there is a conflict with this condition no.24 below:

    15839815092185310.png

    After you completed Module 1, the "IF" statements are validated as TRUE. As a result, regardless of what options you selected in this field below, it will always take the user to Module 2.

    15839816552185310 2.png

    Now, I was able to resolve this conflict by adding another "IF" statement to the said condition. Here's what I came up with:

    15839817652185310 3.png

    I have added that if the user did not opt to review the modules, then he should always be brought to the next module, which in this case, Module 2.

    You may do the same to conditions no.25-33.

    I have implemented this to a cloned form to better illustrate the workaround. Here's a link to the form so you could try: https://form.jotform.com/200708044535954