how to solve if account is suspend ?

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    Asked on February 28, 2020 at 02:58 AM

    hai, curently my account suspend, what should i do

    Account name : selangor hikers club,


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    Answered on February 28, 2020 at 07:02 AM

    This form was found on your account as suspicious of phishing activity because you're collecting passport and ID numbers.



    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We can only lift the suspension in your account if you agree with our terms and allow us to delete the offending fields mentioned above.

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    Answered on March 01, 2020 at 06:50 AM
    According to the above matter,
    we agree to comply with add on two things as mention and all terms.
    1) Terms & Conditions widget box.
    2) Signature widget.
    Kindly please lift the suspension of account, your consideration and
    cooperation is highly appreciated.
    Thank you
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    Answered on March 01, 2020 at 08:45 AM

    Hello Roy - I have now removed the offending fields from your form and reactivated the account. You may add those fields back but ensure to add the mandatory widgets to prevent your account from being suspended again in the future.

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    Answered on March 01, 2020 at 09:50 AM
    Noted with thanks.