account downgraded to free

  • colorgraphics
    Asked on February 28, 2020 at 7:06 AM

    what plan do i currently have at the moment?

  • colorgraphics
    Replied on February 28, 2020 at 7:07 AM

    I paid this month $19.00 why did my plan drop to jot form branding?


  • Richie JotForm Support
    Replied on February 28, 2020 at 11:00 AM

    I have checked your account and currently you're in the free plan.

    It seems your Bronze subscription was downgrade to free because of failed payments.

    You may try to upgrade again to remove the JotForm branding in your form.

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account