Terms and conditions widget is not displaying on WordPress embedded website

  • DBeee
    Asked on February 28, 2020 at 8:19 AM

    I added a disclaimer to my form. When I view the form on your site or app it looks fine but on my site the disclaimer does not appear. My site is not preventing the form from appearing properly.

    Also, currently my form is down altogether.

    I've had your service for 12 hours total.

  • Kiran Support Team Lead
    Replied on February 28, 2020 at 11:08 AM

    I see that the form embedded using form embed plugin on your WordPress website. Please try embedded the form using iframe embed code and see if that helps?

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Please make sure that the form embed plugin to avoid any script conflicts.

    Thank you!

  • DBeee
    Replied on February 28, 2020 at 11:50 AM

    Nope. That worked much, much worse so I'm back where I started.

    Unless you have a better solution it looks like jotforms is not for me.

  • Kiran Support Team Lead
    Replied on February 28, 2020 at 1:27 PM

    As I check your web page, the form is still embedded using form embed plugin which seems to be causing the conflict with other scripts on WordPress. Please disable the form embed plugin on your WordPress site and embed the form by following the guide below:

    https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version

    If you still experience any issue, please let us know here while the form is embedded using the default or iframe embed code so that we can take a look and assist you. You may also try creating a new page for testing the form embed to check.

    Thank you!

  • DBeee
    Replied on February 28, 2020 at 1:50 PM
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  • VincentJay
    Replied on February 28, 2020 at 4:51 PM

    Hi,

    We received a weird message form you. Do you still need assistance? I checked the website link and I can see the form and widget embedded properly. Here's a screenshot:

    1582926568czgds Screenshot 10

    If the issue still persists, please try embedding the form using this guide: https://www.jotform.com/help/299-How-to-Embed-a-Form-to-Wordpress-com