Cannot update Credit Card

  • jfrontin
    Asked on February 28, 2020 at 8:40 AM

    Hi,


    I am having difficulty changing/updating my credit card information. The change is not registering and only the old information is displayed. Account: musicoftt@gmail.com username: jfrontin


    Thanks,

    Mariella

  • Dawood_MD
    Replied on February 28, 2020 at 11:17 AM

    Hi Mariella,

    Our sincere apologies for the trouble!

    It seems that you are using Stripe to update (credit card information) and pay for your subscription. Multiple attempts to update may have resulted into suspension of your account. We have now activated your account (jfrontin).

    Please try back in an hour. 

    We will be here to help. Please do keep us posted here.