I cant find my jotform encryption key

  • Profile Image
    bucketlistmoments
    Asked on February 28, 2020 at 09:07 AM

    How can i get another copy of my jotform encryption key for my payment form

  • Profile Image
    BDAVID
    Answered on February 28, 2020 at 01:08 PM

    Thank you for contacting us. Unfortunately, there is no way to generate a copy of the encryption key since it is never sent to our servers. If it is lost, please disable the encryption feature to avoid losing access to new submissions.

    If you enable the encryption feature again, it will generate a new key, which will work with future submissions only.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Let us know if you have more questions.