Sub-account created a form that I cannot access...

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    COACHDIVERSITY
    Asked on February 28, 2020 at 10:41 AM

    Hello 

    I have a sub-account (Heather@coachdiversity.com) and they created the following form and I cannot view it or see it in my enterprise account.

    Can you transfer ownership to me? 

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    ashwin_d
    Answered on February 28, 2020 at 01:33 PM

    I did check form #200473943899166 and found that this form is still in sub-user account. That is the reason why you are unable to access it from your account.

    Please ask your user to move the form to shared folder and that will solve the problem you are having. Once the form is moved, you will be able to access it. The following guide should help you how to move form to shared folder: https://www.jotform.com/help/342-How-to-transfer-or-share-forms-and-data-with-another-account#option2

    Hope this helps.

    Do get back to us if you have any questions.