Product window not visible on published form.

  • khowland
    Asked on February 28, 2020 at 1:39 PM

    I have a product window which I have connected to PayPal. Everything seems to be good until I publish the form. When I open the form as a user, none of the products show on the form, but the PayPal payment buttons are there. Any ideas?

    1582915333Screen Shot 2020 02 28 at 1 Screenshot 10

     

    Page URL: https://form.jotform.com/200583521519957
  • jonathan
    Replied on February 28, 2020 at 4:29 PM

    We apologize for inconvenience caused. Can you please try also checking using a different browser, or use private/incognito browser mode.

    When I checked on your form, I was not able to encounter the issue.

    Using the form link to test, I was able to see the My Products items on your payment form.

    See screenshot image

    1582925308zzz 2020 02 29 05 Screenshot 10





  • khowland
    Replied on February 28, 2020 at 4:50 PM
    Thank you! I. believe the problem has been fixed.
    ...
  • jonathan
    Replied on February 28, 2020 at 6:17 PM

    Thank you for taking the time updating us on the status and letting us know its fixed and all is good now.

    Contact us anytime should your need assistance again.