Cannot login

  • San Aung
    Asked on February 28, 2020 at 1:43 PM

    HELP!

  • Michelle JotForm Support
    Replied on February 28, 2020 at 3:10 PM

    This form https://www.jotform.com/200555507701145 was found on your account as suspicious of phishing activity because you're collecting login credentials.

    158292026302 29 2020 1582920179 Screenshot 10

    158292027402 29 2020 1582919895 Screenshot 21

    Gathering these types of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly use something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    I have removed the offending fields on this form and reactivated your account. Please refrain from re-adding these kinds of fields to prevent permanent account suspension.

  • San Aung
    Replied on March 2, 2020 at 10:44 AM

    thank you for helping me with this and unblocking the access. Could you also unlock my IP address as well? 65.242.40.122

  • roneet
    Replied on March 2, 2020 at 1:13 PM

    We have whitelisted the requested IP address. Please let us know if you have further questions.

    Thanks.