Cannot login

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    San Aung 
    Asked on February 28, 2020 at 01:43 PM


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    Answered on February 28, 2020 at 03:10 PM

    This form was found on your account as suspicious of phishing activity because you're collecting login credentials.



    Gathering these types of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly use something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    I have removed the offending fields on this form and reactivated your account. Please refrain from re-adding these kinds of fields to prevent permanent account suspension.

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    Answered on March 02, 2020 at 01:13 PM

    We have whitelisted the requested IP address. Please let us know if you have further questions.