Paypal $ from Unknown member

  • mblenkle
    Asked on February 28, 2020 at 1:55 PM

    When i get a cancel notice from Paypal, I can't backtrack to Jotform to figure out who that paypal account is associated with. A lot of times the paypal account may be someone's personal account and not their business so I can't easily track what paypal account my JotForm submission is attached to.

  • Vanessa_T
    Replied on February 28, 2020 at 4:47 PM

    Based on how we receive the PayPal cancellation notice for some subscriptions, PayPal shares to us the buyer's name, email address and transaction ID like below:

    Paypal $ from Unknown member Image 10

    Paypal $ from Unknown member Image 21

    These data can be seen in your Submissions page for reference.

    Paypal $ from Unknown member Image 32