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mblenkleAsked on February 28, 2020 at 1:55 PM
When i get a cancel notice from Paypal, I can't backtrack to Jotform to figure out who that paypal account is associated with. A lot of times the paypal account may be someone's personal account and not their business so I can't easily track what paypal account my JotForm submission is attached to.
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Vanessa_TReplied on February 28, 2020 at 4:47 PM
Based on how we receive the PayPal cancellation notice for some subscriptions, PayPal shares to us the buyer's name, email address and transaction ID like below:
These data can be seen in your Submissions page for reference.