What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Autoresponder & Internet Explorer

    Asked by Bellabridalboutique on May 17, 2013 at 02:04 PM

    I have automatic emailing set up to send a copy to whatever email is submitted on the form. I want my customers to have a copy of the form they submit to my company. When I test to make sure it works I can't get an automatic email when i fill out the form using Internet Explorer, but when I fill out the form using Firefox i do get the automatic email....

    email fill
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    JotForm Support

    Answered by Morian on May 17, 2013 at 02:11 PM

    Hello! Can you please provide the link of your form so I can check as well? Thank you!

    By the way, I just tried filling out my form using IE. The autoresponder worked perfectly fine and the email I typed in receive the autoresponse.

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    JotForm Support

    Answered by Mike_T on May 17, 2013 at 02:45 PM

    I think that email sending should not vary on the internet browser program. If this is still not working, please get back to us with the link to the form. We will be happy to help you.

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    Answered by Bellabridalboutique on May 17, 2013 at 02:53 PM

    I think I may have figured it out....thanks for your help!

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    JotForm Support

    Answered by liyam on May 17, 2013 at 02:56 PM

    Thank you for keeping us posted,  Bellabridalboutique.

    Please do let us know if you have other questions or concerns.

    Thanks.