What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Redirecting to the form Thank You Page upon PayPal submission

    Asked by gotgolf18 on May 17, 2013 at 02:24 PM

    I created a "Thank You" message for one of my Jot Forms. The form also has PayPal as part of it's completion process.

    I went in as a user and never saw my "Thank You" message.  It did not show up when I submitted the form (and got re-directed to PayPal).  It also did not show up after I submitted my payment on Pay Pal  ( I nvere even got a confirmatioon the payment went through.... But it did, because I got a confirmation email later).

    What happened to my Jot Form "Thank You" message?......

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    Answered by EliezerN on May 17, 2013 at 02:35 PM


    I would like to help you to find a solution and see what happened to the Thank You messae of your form. But first I'd like to know the link of your form to check it out and see what's happening. 


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    JotForm Support

    Answered by Mike_T on May 17, 2013 at 03:04 PM

    Thank you for contacting us.

    As far as I understand, it should redirect you to the form Thank You Page upon successful PayPal payment submission.

    We can try to check some form within your account with test $0.01 PayPal Payment.

    Also, you can try a PayPal Auto-Return option, please see this thread.