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  • Profile Image

    Unique submission

    Asked by smathew on May 17, 2013 at 04:04 PM

    I have setup my form preferences to accept 1 unique submission based on email.  But the warning/failure message is only returned to the user after the thank you splash page is on the screen and a confirmation email is sent to the user.  If the email is not unique after submission can the thank you splash and email be prevented?

    Page URL:
    http://form.jotform.us/form/30199242930150

    unique email message
  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2013 at 05:42 PM

    Hi,

    Unique submission feature uses IP address or save Cookie session. 

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

     

    Perhaps you must be refering to Unique Question ?

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

     

    I checked your form https://www.jotform.com/30199242930150

    It was actually disabled

    And it uses a custom error message that says "form is submitted already" when it is not yet.

     

    I suggest you reset the form.. remove first the Unique quesion and restore the warning message. And then enable  the form.

    Please inform us if you need further assistance.

    Thanks.