What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro: This transaction cannot be processed due to an invalid merchant configuration.

    Asked by nhlakes on May 17, 2013 at 04:10 PM

    Hi -

    After having problems paying for your service, which we did, we have found that the payment form that I set up (Individual Membership Form) does not work.

    I need to get this form functional or I need to get a refund immediately.

    Martha Lovejoy

    NH Lakes Association

    Page URL:
    https://secure.jotform.us/form/31325955578161

    membership form payment form paypal pro paypal form
  • Profile Image

    Answered by jefreylandicho on May 17, 2013 at 04:21 PM

    I have tested your form but did not encounter any issue. Can you please provide us more specific details on what issue you are currently experiencing with your form? Also, may we know if the form is being use in a web page?

  • Profile Image

    Answered by nhlakes on May 17, 2013 at 08:02 PM

    hi

    we have the form on our website www.nhlakes.org  and today I tried to launch it in a constant contact  blast. we tried to put a payment through and test it before  we sent it out and there was an error. 

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    JotForm Support

    Answered by jonathan on May 17, 2013 at 10:04 PM

    Hi,

    I found your form at http://www.nhlakes.org/ 

    and it is embedded using the script code.

     

    So, it must be having conflict with the other scripts on your website page.

    May I suggest that you re-embed the form -- this time use the iframe code script.

    Use this guide https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    After re-embedding please test again. See if the issue remains.

    Update us of the results.

    Thanks.

  • Profile Image

    Answered by nhlakes on May 20, 2013 at 01:34 PM

    So we used the iframe code script and I tried to put a Visa card transaction through and I got an Invalid System error - due to merchant setup. Thank you for your assisance.

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    JotForm Support

    Answered by Mike_T on May 20, 2013 at 02:13 PM

    The problem seems to be related to your PayPal Pro merchant account configuration.

    You can check the error code information on this page:

    10500  - error code
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that you have enabled and agreed to the billing agreement option under PayPal account.

  • Profile Image

    Answered by safdsafdgfs fsh on June 07, 2013 at 04:02 AM