What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is my customers' payment info secure?

    Asked by erikastimac on May 17, 2013 at 05:45 PM


    I just discovered JotForms and hope to use this service to make registration forms for our tours. I've created a form just to learn my way around, and added the Stripe item/payment module. I'm concerned that the url for this form is not secure, and I'm not certain how to make it secure. I imagine that the payment info is secure, but I'm concerned that my customers would be apprehensive about entering CC info on a nonsecure page. How do I address this issue?


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    Answered by jefreylandicho on May 17, 2013 at 06:22 PM

    Payment gateways uses secured url by default so you need not to worry about data not being secured. but if you want to make the form url secured, please tick the Secure Form box located on the right side of the form link. 

    To get there, click the Setup & Embed then click the Embed Form Icon.

    If you need further assistance, please contact us again.

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    Answered by erikastimac on May 17, 2013 at 07:36 PM

    Thank you! I'm now having another issue, but I'll start a new thread for that.

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    JotForm Support

    Answered by jonathan on May 17, 2013 at 09:39 PM

    @ erikastimac

    Thank you very much for doing the proper procedures on new topics/question.

    We will attend to your new question as soon as we can.

    Best Regards,