Unable to receive the Notification emails

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    RobLerner
    Asked on February 29, 2020 at 07:36 PM

    Only one of the last three forms submitted has been sent to my email address. The other two I have had to go online to Jotform in order to view them.

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    roneet
    Answered on February 29, 2020 at 09:15 PM

    I have noticed that you have only one form in your account. Are you receiving the emails intermittently?

    From our server logs, I see the email notification for this submission has been sent successfully from our end.

    Try whitelisting our IP address and Domain. Have you checked the notification in your Spam folders?
    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    You may also check the email logs in your profile:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History


    Thanks.

  • Profile Image
    roneet
    Answered on February 29, 2020 at 10:39 PM

    User's reply:

    I’m not sure how to white list your up address but I did add your three no-reply email addresses to my contact list. I did find one of the forms in my junk email folder, but I haven’t found the other one anywhere. I do know how to retrieve it from the jotform website but that’s very inconvenient for me. As you can tell by my history of requesting help this happened to me in the past. I was hoping to avoid this intermittent email receipt problem again

    Answer:

    Could you please let us know the submission ID of the form that is missing in your inbox. I'll send it again to you.

    Guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    1583033864submission id.PNG

    So could you please confirm if you are receiving the recent submission emails?

    Looking forward to your response.

    Thanks.

  • Profile Image
    roneet
    Answered on February 29, 2020 at 10:41 PM

    Here is the guide to get the submission ID:

    https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    Thanks.

  • Profile Image
    RobLerner
    Answered on February 29, 2020 at 11:50 PM
    ID # 4588305717869298982
    Rob Lerner, CBCC-KA, CPDT-KSA, NDART
    www.FulfillYourDog.com
    (805) 341-1203
    Properly trained, a man can be dog’s best friend.
    -Corey Ford
    ...
  • Profile Image
    roneet
    Answered on March 01, 2020 at 01:45 AM

    Have you received the email now?

    Could you please delete the existing notification email and create a new one to see if the issue persists.

    Let us know how it goes.

    Thanks.

  • Profile Image
    RobLerner
    Answered on March 01, 2020 at 01:50 AM
    Yes, I received it. Thank you
    Rob Lerner, CBCC-KA, CPDT-KSA, NDART
    www.FulfillYourDog.com
    (805) 341-1203
    Properly trained, a man can be dog’s best friend.
    -Corey Ford
    ...