How to resolve E-mail confirmation error

  • Profile Image
    Asked on February 29, 2020 at 09:13 PM


    I received an error (SMTP: connect () failed) when I attempted to confirm an email address (see screenshot below). 

    Kindly assist me with resolving this.

    Thank you


  • Profile Image
    Answered on February 29, 2020 at 09:52 PM

    Thank you for contacting us. Could you please try updating the widget on your form?


    I cloned your form, and updated the widget, which makes it work fine:


    Let us know if you need more help.

  • Profile Image
    Answered on March 02, 2020 at 10:50 AM

    Thank you for your feedback. 
    The issue is being caused when I setup smtp to use our domain email (mailto:****ort@***********.com); we use zoho mail. I am certain of the credentials; however I keep getting an invalid error when I attempt to send a test email. 

  • Profile Image
    Answered on March 02, 2020 at 12:19 PM

    Hi, please try entering your SMTP settings again, and use the Test Email button:


    If you get an error, please contact your email service provider to double check if the settings are correct.