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    Lost submissions data on one field of my form

    Asked by ubmdesigncentral on May 17, 2013 at 07:31 PM

    Before April 26, 2013, email addresses no longer appear on the submission form, whether I view it on the page, or download it as an Excel file. Not sure why this is happening since previous downloaded Excel files have shown the email addresses. Can you check to see why this is happening? Perhaps its a cache issue on your end, but if not, pleaase advise on how to resolve. Thanks!

    Page URL:
    http://www.jotform.com/submissions/22994780699981

    Screenshot
    email excel cache check
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    JotForm Support

    Answered by jonathan on May 17, 2013 at 09:37 PM

    Hi,

    I test submitted your form https://www.jotform.com/22994780699981 and the submission data result shows the email address field.

     

    ---

    Perhaps the form was embedded on a website? If it is, can you please share to us the URL of the webstie, and we will check the form.

    Thanks.

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    Answered by ubmdesigncentral on May 18, 2013 at 09:41 AM

    Current submission emails are showing up. but if you scroll thru the list at the bottom of the submissions page, you'll see that after April 26, the email and company fields are blank. It starts at pg 2 of 73. Can you explain why this is happening and how to resolve?

    Per your request, here is the URL for the website:

    http://www.signummagazine.com/subscribe/

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    JotForm Support

    Answered by KadeJM on May 18, 2013 at 04:12 PM

    I see that these 2 fields are marked as required already on your form - 

     

    Are you able to contact any of these people to find out if they had filled in this information when submitting on your form?

    Sometimes if they are using an older outdated browser or if they have javascript disabled this could cause the requirement to not work thus allowing the field to be bypassed and sent to you empty.

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    Answered by ubmdesigncentral on May 18, 2013 at 05:52 PM

    I have copies of old Excel downloads from a few months ago and the email addresses are there. Now, any email address older than April 26 is gone.

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    JotForm Support

    Answered by EltonCris on May 18, 2013 at 11:32 PM

    @ubmdesigncentral

    Thanks for your reply.

    The only reason why this happens is you or you might have accidentally recreated the email field, in other words you have deleted the first email field and created a new one. Note that any associated data on that field the time it was deleted, it will be deleted as well. You will actually be prompted with that when you delete a field. Example:

    Unfortunately, there's no way to retrieved them back once it's deleted. I would suggest to review them on your email notifications since you have received them via Email.

    I hope this clears your concern. Thanks!

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    Answered by ubmdesigncentral on May 19, 2013 at 02:30 PM

    I duplicated the email field (but did not delete it) on April 26 which explains why all data is gone before then. As for notifications, is there any way I can retrieve prior notifications sent? I haven't been getting email notifications consistently until May 9, so anything prior to April 26 is not in my inbox. Does JotForm have access to email notification sent from this form?

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    JotForm Support

    Answered by EltonCris on May 19, 2013 at 07:54 PM

    @ ubmdesigncentral

    Thanks for youre reply.

    If you've duplicated the email field, may we know what happened to the other email field since it's no longer on your current form? I suspect you've deleted the original field instead of the cloned one which causes this issue. There's actually no explanation other than this. Note that no associated data will be lost if the associated field isn't deleted. Sorry but this is not something to do with the cache.

    Regarding on the email notification, I checked your email logs and found no error in it so it should still be working fine.

    I would suggest to use noreply@jotform.com as explained on this tutorial: How to setup email alerts to prevent email bouncing related issues. This will help. Unfortunately we can't view notification records here in JotForm, you have to access your email address and check everything there. I would suggest to check your spam filter/folder as well.

    Thank you! 

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    Answered by ubmdesigncentral on May 19, 2013 at 08:23 PM

    I didn't delete the original email field. I duplicated it and renamed it company. The duplicated field remained "email", but I never received a prompt about lost data.

    So my understanding is there is no way to get back the lost email addresses, correct?

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    Answered by pinoytech on May 20, 2013 at 12:46 AM

    @ubmdesigncentral,

    Yes, you are correct. We would recommend you to check your email notification since you have received them via email like what my colleague EltonCris suggested on his response.

    If you need further assistance, do let us know.

    Thank you!