I thought we cancelled our account last month. Turns out we just got charged.

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    Skyler Nelson 
    Asked on March 01, 2020 at 01:23 PM

    Hi, I thought we cancelled our account last month. Turns out we just got charged. Wondering what the possibility of a refund would be? Also, can I confirm that account billing is cancelled? Thanks.

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    VincentJay
    Answered on March 01, 2020 at 02:47 PM

    Hi,

    I downgraded your account back to the free account and I refunded the last payment you made.

    Please wait 3-5 business days to reflect the refund on your account. 

    I hope this helps. Let us know if you need further assistance.