I thought we cancelled our account last month. Turns out we just got charged.

Hi, I thought we cancelled our account last month. Turns out we just got charged. Wondering what the possibility of a refund would be? Also, can I confirm that account billing is cancelled? Thanks.

Hi,

I downgraded your account back to the free account and I refunded the last payment you made.

Please wait 3-5 business days to reflect the refund on your account. 

I hope this helps. Let us know if you need further assistance.