What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Many bugs!! Duplicate numbering!! No Email alert!! Non-responsive after-sales!!

    Asked by obook on May 18, 2013 at 01:08 AM

    I encounter all these problems without proper fixing!

    1. Duplicate numbering of submission (P0000023) for Purchase Order field.

    2. Unable to receive alert email using either obook@mail.com or operations@myobook.net

     

    THis is ridiculous that I pay for the service without getting prompt answering for above problems.

    You say that the above emails address are removed from Bounce List but it happens again and again,  the system is VERY UNSTABLE.

     

     

    Page URL:
    www.myobook.net

    Screenshot
    email bugs Emails purchase order field purchase
  • Profile Image

    Answered by obook on May 18, 2013 at 01:12 AM

    Melody Wut email is missing.  But Fiona Trinh and Joseph senior is okay.

    How can we trust your form to provide COMPLETE response!

    I manually forward those 3 missed submission to obook@mail.com 2 hours ago, nothing received till now. 

    What is going on?

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 18, 2013 at 06:06 AM

    Hi,

    Your email address was in our bounce list (which is a kind of black list but temporary, it's happening if we send an email to that address but it's not being delivered for some reason to email address's mail server or rejected)

    Address removed from bounce list and you should be able to get your notifications now,

    Same uniqueID problem was solved yesterday,too.

    We're sorry about the problem,

    Kindest Regards,

    Ertugrul. 


    /var/log/jotform/amazonSES.log:[17/May/2013:11:46:11 -0400] 31241438986460 AmazonSES Sent email to obook@mail.com - MessageID:0000013eb32b7a4e-cea4bb92-97ae-4932-9302-8e4d107468af-000000 - RequestId:e5d289f9-bf08-11e2-b87d-736e95fdf461 /var/log/jotform/amazonSES.log:[17/May/2013:14:53:04 -0400] Sending email terminated email address in bounced list.(To : obook@mail.com) /var/log/jotform/amazonSES.log:[17/May/2013:14:53:04 -0400] Sending email terminated email address in bounced list.(To : obook@mail.com) /var/log/jotform/amazonSES.log:[17/May/2013:20:18:56 -0400] Sending email terminated email address in bounced list.(To : obook@mail.com) /var/log/jotform/amazonSES.log:[17/May/2013:20:18:56 -0400] Sending email terminated email address in bounced list.(To : obook@mail.com) /var/log/jotform/amazonSES.log:[18/May/2013:00:39:35 -0400] Sending email terminated email address in bounced list.(To : obook@mail.com) /var/log/jotform/amazonSES.log:[18/May/2013:00:39:35 -0400] Sending email terminated email address in bounced list.(To : obook@mail.com) /var/log/jotform/amazonSES.log:[18/May/2013:00:39:56 -0400] Sending email terminated email address in bounced list.(To : obook@mail.com) /var/log/jotform/amazonSES.log:[18/May/2013:00:39:56 -0400] Sending email terminated email address in bounced list.(To : obook@mail.com) /var/log/jotform/amazonSES.log:[18/May/2013:03:18:31 -0400] 31241438986460 AmazonSES Sent email to obook@mail.com - MessageID:0000013eb6810f63-3f6253db-c142-427d-9d3b-5eabdb810e40-000000 - RequestId:24e25ccc-bf8b-11e2-a920-0f3ba2c24478

  • Profile Image

    Answered by obook on June 11, 2013 at 09:14 AM

    The problem happens AGAIN and AGAIN. I cannot get email with operations@myobook.net

     

    Now is even more serious,  I cannot get the email even I forward the submission MANUALLY in the platform.

     

    HELP! HELP! HELP!

  • Profile Image

    Answered by obook on June 11, 2013 at 09:29 AM

    Who can answer my question!!

  • Profile Image

    Answered by jefreylandicho on June 11, 2013 at 09:32 AM

    Your email was listed in our bounce list with the following reason.

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'gmx.net (mxgmxus001) Nemesi= s ESMTP Service not available\nNo SMTP service\nIP address is black listed.= \nFor explanation visit http://postmaster.gmx.com/en/error-messages?ip=3D19= 9.127.232.132'

    I have removed it from our bounce list and you should be able to receive the email notification. To prevent your email address from being listed in our bounce listing, we recommend Whitelisting Jotmails IP Addresses.

    If you need further assistance, please contact us again.