What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cant access submission

    Asked by rebelprints on May 18, 2013 at 11:18 AM

    Hi I have a customer that has uploaded a file however  cannot access it by following the link in the email/on this website. 

    When I click the link all I get back is:


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>

  • Profile Image

    Answered by sidharth_kch on May 18, 2013 at 03:09 PM


    Request you to let us know the form ID / URL with which you are having this issue. This will help us investigate your issue.