All payments synced with Square come through as 'custom amount' and the

  • NNSWFComps
    Asked on March 2, 2020 at 7:48 AM

    All payments synced with Square come through as 'custom amount' and the persons name rather than the product or description provided when setting up the Square payment in the form. This is increasing the time spent reconciling payments as they aren't traceable straight away as they should be.

    It would be very helpful to have this functionality available. Is there any update on an ETA for this to be implemented?

  • Welvin Support Team Lead
    Replied on March 2, 2020 at 10:44 AM

    I'm sorry, but do you mean to say that the product details are not sent to Square, and the customer's name is not recorded? If there's a product item, Square integration will post it that way. 

    There is no option for us to see our test dashboard, so any additional details of this problem are greatly appreciated.