Trying to Cancel Account

  • Profile Image
    healybilly
    Asked on May 18, 2013 at 08:52 PM

    Hello,

     

    We have no longer used jotform for some time, but still have an account active.  Could you please have the account deactivated.

     

    Thank you. 

  • Profile Image
    Welvin
    Answered on May 19, 2013 at 12:05 AM

    Hi,

    I've check our record and found out that you have just cancelled your subscription. Your account is scheduled to downgrade on May 17, 2015 since your subscription is Bi-Yearly.

    Do you mean, you want to ask for a refund? Do you want us to delete your account?

    Let us know!

    Thank you!

  • Profile Image
    healybilly
    Answered on May 22, 2013 at 10:18 AM

    Yes, we have not needed jotform for our business purposes for some time, and were only reminded by the renewal notice that we were still subscribed, but apparently we didn't cancel the account in time, so yes, we would like a refund of the renewal and afterwards you may delete the account.

     

    Thank you!

  • Profile Image
    Welvin
    Answered on May 22, 2013 at 10:52 AM

    Hi,

    Good day! I am trying to issue the refund but unfortunately, it prompted me this error messages:

    I have contacted Plimus (now BlueSnap) Support Team about this. I will update you via this thread for the output or for this responses.

    Thanks for your patience and understanding.