What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trying to Cancel Account

    Asked by healybilly on May 18, 2013 at 08:52 PM

    Hello,

     

    We have no longer used jotform for some time, but still have an account active.  Could you please have the account deactivated.

     

    Thank you. 

    cancel account JotForm hello
  • Profile Image
    JotForm Support

    Answered by Welvin on May 19, 2013 at 12:05 AM

    Hi,

    I've check our record and found out that you have just cancelled your subscription. Your account is scheduled to downgrade on May 17, 2015 since your subscription is Bi-Yearly.

    Do you mean, you want to ask for a refund? Do you want us to delete your account?

    Let us know!

    Thank you!

  • Profile Image

    Answered by healybilly on May 22, 2013 at 10:18 AM

    Yes, we have not needed jotform for our business purposes for some time, and were only reminded by the renewal notice that we were still subscribed, but apparently we didn't cancel the account in time, so yes, we would like a refund of the renewal and afterwards you may delete the account.

     

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on May 22, 2013 at 10:52 AM

    Hi,

    Good day! I am trying to issue the refund but unfortunately, it prompted me this error messages:

    I have contacted Plimus (now BlueSnap) Support Team about this. I will update you via this thread for the output or for this responses.

    Thanks for your patience and understanding.