Attachments don't open and its giving an error

  • Profile Image
    aceiglobal
    Asked on March 02, 2020 at 03:18 PM

    Hi,


    I have been unable to open attachments submitted with our JotForm. This has been a recurring issue since last week. 


    This is the error message I get when I try to open attachments:


    404 Not Found (S3): /jufs/aceiglobal/91965466435166/4589362954317447227/DIno_BS_03back.pdf


  • Profile Image
    Mike_G
    Answered on March 02, 2020 at 07:00 PM

    We would like to apologize for any inconvenience. Can you tell us where exactly are you accessing the links to the uploaded files in your form, please? Is it from the emails you received form submissions or from the submissions page in your account?

    Can you try accessing the files using this format instead, please?

    https://www.jotform.com/uploads/aceiglobal/91965466435166/4589362954317447227/DIno_BS_03back.pdf