I have a form where responses have gone missing

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    dmcintyre4
    Asked on March 02, 2020 at 09:56 PM

    I have a form that I use once a year. It has roughly 10K responses in total. 2K responses from the first year, 2017, have gone missing. I'm wondering why?



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    roneet
    Answered on March 03, 2020 at 02:39 AM

    Since when the submissions are gone missing in your account? Was your account downgraded to a free one at any point of time?

    If your account gets downgraded then your account is limited to free subscription limits due to this extra submission gets disabled and if you do not upgrade within 30 days the submissions get deleted from our server.

    Looking forward to your response.

    Thanks.

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    dmcintyre4
    Answered on March 03, 2020 at 09:03 AM

    I figured it out - I transitioned forms. My bad - please close this ticket at your earliest convenience.