What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bug: Mobile Upload Field Duplicates Images during Submission

    Asked by bakaman543 on May 19, 2013 at 12:47 PM

    The devices they are using seem to replicate the image file name, hence the images are replicated. I have logged a ticket a while back and the problem seemed to go away but it is now returning. Please help!!

    Page URL:
    http://www.motorsmadness.co.uk/trial-upload.html

    different problem name image file
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 19, 2013 at 06:56 PM

    Hi,

    Thank you for reporting. We'll check this and get back to you with the result.

    Our apologies for any inconveniences caused.

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 19, 2013 at 07:10 PM

    @bakaman543 

    So far I can't seem to replicate the problem. Trie it on single file upload and multiple file upload tool at desktop and on iPhone and it's working fine. Files with the same name are automatically appended or pre-pended with numbers to avoid them merging on the same file.

  • Profile Image

    Answered by bakaman543 on May 20, 2013 at 10:23 AM

    Thanks for looking. I have included the file picker but I dont think anybody has used it yet. This morning I am still getting uploads come through with replicated images. I dont know what browser they are using, it seems that anything from a desktop is fine. Is there something they need to change on their mobile/tablet settings?

  • Profile Image
    JotForm Support

    Answered by KadeJM on May 20, 2013 at 12:14 PM

    Hello, I think that there is another bug causing this issue. I did some testing on a clone of your form to doublecheck this problem. Then I tested the form via uploading pictures from my iPhone and the first test went through fine but the second test I came across the replication issue, take a look -

     

    This problem reoccurred for me during my tests in Safari on iOS 6.1.3 on my iPhone 4S. Note the second Test. I only uploaded the Image 2 picture yet it was replicated into Image 7 which should actually be a completely different picture that did not even show up during my testing phase.

    I am going to forward this issue to have our developers take a further look at this problem to help you get it corrected and we will get back to you about the issue as soon as we can.

  • Profile Image
    JotForm Support

    Answered by liyam on May 21, 2013 at 07:14 AM

    Hello bakaman543.  We've just made an update on issue that handles this.  Can you please let us know if you continue to experience problems with this?

    Thanks.