My client is recieving all Subjects along SPAM as this [** SPAM **]

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    Anchal 
    Asked on March 03, 2020 at 12:55 AM

    Hello Team,


    I have read this article,

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    and made necessary changes even after that I am receiving some emails with Subject line as SPAM ,before changes  all emails were  with subject and [**SPAM **] .


    Awaiting your response ASAP.

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    Richie_P
    Answered on March 03, 2020 at 04:48 AM

    Can you please share the form that is sending the autoresponder email to the spam folder?

    May we know if you're using your own SMTP in sending the autoresponder?

    Looking forward for your response.