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  • Profile Image

    Positive SSL seal image shows Global Sign Codes on inspect element?

    Asked by beautifulcanvas on May 19, 2013 at 06:45 PM

    just a query on the new positivessl image,

    forms are working fine but i noticed this when checking form in google chrome by selecting image right click and select "inspect element" only to find this -: (GLOBAL SIGN ???)

    <img id="positivessl" style="" alt="" class="form-image" border="0" src="../images/security_certificate_seal_positivessl.gif" height="97" width="98">

    <table id="globalsign" style="display:none;" width="130" border="0" cellspacing="0" cellpadding="0" title="CLICK TO VERIFY: This site uses a GlobalSign SSL Certificate to secure your personal information.">
                    <td><script src="//ssif1.globalsign.com/SiteSeal/siteSeal/siteSeal/siteSeal.do?p1=jotformeu.com&amp;p2=SZ100-50&amp;p3=image&amp;p4=en&amp;p5=V0001&amp;p6=S001&amp;p7=https"></script><span id="ss_SZ100-50_image_en_V0001_S001"><a target="_blank" href="http://www.globalsign.com/" title="SSL"><img alt="SSL" border="0" id="ss_img" src="//seal.globalsign.com/SiteSeal/images/gs_noscript_100-50_en.gif"></a></span>
                      <script type="text/javascript" src="../js/globalsign.js?v=1.0"></script>
                      <a target="_blank" href="http://www.globalsign.com/" style="color:#000000; text-decoration:none; font:bold 8px arial; margin:0px; padding:0px;">GlobalSign SSL Certificates</a>

    seal style height table font
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 19, 2013 at 09:34 PM


    Thanks for reporting.

    Our previous SSL provider was global sign but we've moved to positivessl. Our developers are still finding ways on making the seal clickable like the one we had with global sign previously so they might not be able to update the code for it. Anyway, I have escalated this report to our dev team for a further review.

    We will inform you for any updates. Best Regards!

  • Profile Image

    Answered by beautifulcanvas on June 15, 2013 at 08:22 AM

    any update on this yet ?

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 15, 2013 at 10:41 AM


    Sorry but we do not have updates about this. Our dev team are prioritizing most important features and bugs so it's very hard to tell when this gets resolved. Also, I noticed that some of our secure domains still uses globalsign seal so this might be the reason why the global sign still appears on the source.

    An example would be this: https://www.jotform.com/form/31635221171847?


  • Profile Image

    Answered by beautifulcanvas on July 03, 2013 at 06:21 PM

    ant news on this issue ?

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    JotForm Support

    Answered by jonathan on July 03, 2013 at 07:17 PM


    Hi, the ticket for this was cancelled already as this can be resolve by using the correct secure sub-domain.

    As mentioned already by EltonCris this only happens when the secure* sub-domain is not properly used in the URL.

    like this URL of the form 


    if you apply the correct secure sub-domain, it should be corrected.. like this



    Hope this help. Inform us if you have further inquiry.


  • Profile Image

    Answered by beautifulcanvas on July 03, 2013 at 07:42 PM

    yes i know this already and i do use the "secure" URL however when using chrome and right click SSL seal and selecting "inspect element" it still shows the information about globalsign as stated in first post.

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    JotForm Support

    Answered by jonathan on July 03, 2013 at 09:20 PM

    You were right. Sorry about that.

    I was still able to see also the reference to global sign.


    Let me re-open the ticket for this for our higher team to enlighten us on this.

    Thank you for this information.

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    JotForm Support

    Answered by NeilVicente on July 05, 2013 at 10:30 AM


    I have worked on the implementation of the new ssl seals so let me tell you my piece.

    JotForm subdomains other than secure*. is still using GlobalSign as the certificate provider.

    We have codes for both seals on the form so it can automatically display the appropriate seal, depending on the subdomain used to call the form.

    Personally, I don't see anything wrong with this.

  • Profile Image

    Answered by beautifulcanvas on July 05, 2013 at 12:10 PM
    Easy on the atittude,  
    I was merely pointing out that global sign was still
    Present in the element and that anyone with any savy
    may question why i was showing positive ssl and yet had global sign in the element.
    Nobody has yet explained that the code is there so as
    To display the relevant seal when secure or non secure is used, if you dont want users to report possible bugs or problems the close the forum
    Otherwise dispense with the atittude,
    We as users are not mind readers and unless you enlighten us as to the code you use we are bound to ask questions !!
    Sent from Samsung Mobile
  • Profile Image
    JotForm Support

    Answered by jonathan on July 05, 2013 at 02:06 PM


    We apologize for any inconvinience caused.

    Our colleague NeilVicente will also give you update on this once he is back online.
    This is actually assign to him, so, he is more capable of providing us further explanation.


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    JotForm Support

    Answered by NeilVicente on July 08, 2013 at 09:42 PM


    I apologize if my latest response came off as offensive to you. I was merely giving a clearer explanation as to why the globalsign codes are present on the form's source codes. Certainly, there is no offense meant with that statement.

    With that said, it is currently not possible to remove the globalsign codes.

    Sorry about that.

  • Profile Image

    Answered by beautifulcanvas on July 11, 2013 at 09:47 AM
    Thank you, I now understand why the global sign info is present, although unlikly should any tech savy visitors come to my site for the first time and spot this with a raised eyebrow and a question, I now have the answer.
    Sent from Samsung Mobile