What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where did my submissions go?

    Asked by sarajericho on April 15, 2011 at 11:05 AM

    I used to be able to view the submissions from the My Forms tab at the top, and hit submissions to preview.  Now it gives me an error "Cannot read form information.  Try reloading the page."  Reloading gives me the same response.  Is this because I edited the forwarding email? 

    Page URL:
    http://www.jotform.com/submissions/10092703625

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    JotForm Support

    Answered by NeilVicente on April 15, 2011 at 01:12 PM

    Hi,

    I logged in to your account and I did not have any problem navigating to the Submissions page. Here is a screenshot I took of your submissions page:

     

    You may try to delete your browser cache as it is one of the many causes of browsing problems.To delete the cache, press shift, ctrl and delete keys all at the same time. Doing that will bring up a small window with options to delete your cache, internet files, etc. After doing so, press the Refresh button on your browser while holding [shift] on your keyboard.

    Also, you may want to check your internet connectivity. Restart your connection if possible.

    If problem still persists, please let us know.

  • Profile Image

    Answered by ceanders on April 15, 2011 at 06:38 PM

    Neil, perhaps you can find the answer:

    I need help making my form send email - It seems to work, but no mail

    Asked by ceanders on April 15, 2011

    http://www.jotform.com/form/11040409298

    http://www.jotform.com/ceanders/11040827291

    Please fill in and send me a reply.  I just upgraded to paid, perhaps this will help URGENT!

    Page URL:
    http://www.jotform.com/form/11040409298 and
    http://www.jotform.com/ceanders/11040827291

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    JotForm Support

    Answered by NeilVicente on April 16, 2011 at 03:54 AM

    @ceanders

    I've just read your post in another thread that you have already fixed the problem with your notifications. Is everything still ok? Are you receiving emails now?

    Please get back to us if your problem still persists. We will be more than happy to assist you.