Can't edit my form & can't open the form in my online-store

  • Profile Image
    Printeddream
    Asked on March 03, 2020 at 08:55 AM

    Hey there!


    For some reason, I can't open my form editor and I can't open the form embedded in my online store ON DESKTOP. It still works on mobile, however.

    The form imbedded is the "Hier Bilder hochladen" on this url https://printeddream.de/collections/der-prozess/products/visionboard-stil4


    Can you tell me what's going on here & fix the issue?


    Kind regards,

    Nicolas

  • Profile Image
    BJoanna
    Answered on March 03, 2020 at 12:28 PM

    I can open your form without any issues on my laptop.

    1583256334form1.gif

    I am also able to edit the form from your account.

    1583256418edit.gif

    Can you please try again? You can also try to use some other browser or device. 

  • Profile Image
    Printeddream
    Answered on March 03, 2020 at 07:06 PM

    Hmm, I can edit my forms again, but when I try to open the form on my website...

    1583280219Leer.png


    ...not more than this is happening.

    It's not just my PC, my partner is experiencing the same issue on his laptop.


    Any suggestions?

  • Profile Image
    Jed_C
    Answered on March 04, 2020 at 12:47 AM

    I was able to replicate the issue. Can you please try embedding your form using iframe embed code https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Let us know how it goes.