Can't edit my form & can't open the form in my online-store

  • Printeddream
    Asked on March 3, 2020 at 8:55 AM

    Hey there!


    For some reason, I can't open my form editor and I can't open the form embedded in my online store ON DESKTOP. It still works on mobile, however.

    The form imbedded is the "Hier Bilder hochladen" on this url https://printeddream.de/collections/der-prozess/products/visionboard-stil4


    Can you tell me what's going on here & fix the issue?


    Kind regards,

    Nicolas

  • BJoanna
    Replied on March 3, 2020 at 12:28 PM

    I can open your form without any issues on my laptop.

    1583256334form1 Screenshot 10

    I am also able to edit the form from your account.

    1583256418edit Screenshot 21

    Can you please try again? You can also try to use some other browser or device. 

  • Printeddream
    Replied on March 3, 2020 at 7:06 PM

    Hmm, I can edit my forms again, but when I try to open the form on my website...

    1583280219Leer Screenshot 10


    ...not more than this is happening.

    It's not just my PC, my partner is experiencing the same issue on his laptop.


    Any suggestions?

  • Jed_C
    Replied on March 4, 2020 at 12:47 AM

    I was able to replicate the issue. Can you please try embedding your form using iframe embed code https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Let us know how it goes.