How to fix "err ssl protocol error"?

  • Profile Image
    Bruce Crooks 
    Asked on March 03, 2020 at 10:11 AM

    In firefox, chrome, IE your site will not load - waterfox browser will.

    I am located near Chicago

    This site can’t provide a secure connection

    jotform.com sent an invalid response.

    Try running Windows Network Diagnostics.
    ERR_SSL_PROTOCOL_ERROR
    Screenshot
  • Profile Image
    roneet
    Answered on March 03, 2020 at 01:29 PM

    Please go this helpful link in order to fix those errors which you have shown in the screenshot:

    https://www.ssl2buy.com/wiki/how-to-fix-err-ssl-protocol-error

    Let us know if you have further questions.

    Thanks

  • Profile Image
    Kevin_G
    Answered on March 03, 2020 at 06:48 PM

    Thanks for the update. 

    May you please try using incognito mode and see if that helps? 

    Please also try temporary disabling your security software, in case the issue persists, let us know.

  • Profile Image
    Bruce Crooks 
    Answered on March 04, 2020 at 09:06 AM

    It was our security software (Sophos).  We have received spam that was associated with your sit and we blocked the entire domain.  We are cleaning it up on our side.  Thanks for your time.