Is my form submission data safe? - Conflict with Terms of Use

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    William
    Asked on April 15, 2011 at 12:26 PM

    1. FAQ states the following: Is my form submission data safe?

    Yes, your data belongs to you. We do not share or sell any user data. We also do not access your data for any non-administrative purposes.

    2. This conflicts with the Terms of Use:

    "However, to enable Company to provide the JotForm Service, you grant Company a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your Forms and Submissions (in whole or in part) in any format or medium now known or later developed." 

    3. Please explain.

    4. I note that another FAQ indicates that usage can be HIPPA compliant.  Please explain.


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    aytekin
    Answered on April 18, 2011 at 09:11 AM

    If you create a public report you give us permission to share your data with others. (i.e: anybody who knows the URL of the reports) The terms cover those cases.

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    William
    Answered on April 18, 2011 at 11:01 AM

    Aytekin, I respectfully suggest that JotForm revise the Terms of Use (ToU) to be consistent with that interpretation, as well as the FAQ.  At present, the ToU can be interpreted provide unlimited rights. Your statement and the FAQ indicates JotForm's rights to my forms and submissions are limited.  Fixing the ToU will encourage use - good for your business!

    For my use, I'll take your word and accept the ToU as modified herein to specially include the public statements of JotForm representatives.  In other words, "My User Data (Forms and Submissions) belong to me.  Except as cited below, JotForm will not share or sell my User Data. JotForm will also not access my User Data for any non-administrative purposes.  If I create Public Forms and/or Public Submissions, I grant JotForm a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display said Public Forms and/or Public Submissions (in whole or in part) in any format or medium now known or later developed; solely for the purpose of fulfilling my Public Form and/or Public Submission in accordance with JotForm's intended use." 

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    aytekin
    Answered on April 20, 2011 at 01:17 PM

    William: Thank you for your suggestion. I agree with you. We should update the terms of use to clear that up. I added this to my todo list. 

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    aytekin
    Answered on April 21, 2011 at 11:28 AM

    I made a change today on the terms, I hope that clears it up:

    2. Forms and Submissions. Company does not claim ownership of any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials you submit or make available for inclusion on or through the JotForm Service ("Forms and Submissions"). As between Company and you, you own all rights to your Forms and Submissions. When you make a Form, Submissions page or a Report "public", you grant Company a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your Forms and Submissions (in whole or in part) in any format or medium now known or later developed. Company does not pre-screen forms or submissions and you agree that you are solely responsible for all of your Forms and User Submissions.

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    tsuing
    Answered on April 21, 2011 at 11:58 AM

    You're great!  Other services would never have acknowledged the request, let alone acted upon it.  That's why I'm here.  That's why JotForm's the best!  Thanks for taking your customers seriously!

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    allanftd
    Answered on April 21, 2011 at 01:18 PM

    On behalf of the JotForm Team, you're welcome tsuing! Our valued members' privacy and safety are of paramount importance to us. Thank you for using and trusting JotForm!

    JOTFORM SUPPORT

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    Mike
    Answered on August 02, 2011 at 08:17 AM

    I've been searching the forum and this issue seems to crop up regularly. I think that it could be completely resolved with a further change to the Terms of Use to clarify the way that Forms and Submissions are treated when made public.

    Currently the implication is that if we make one thing public, i.e. the form, then everything becomes public, including the submissions. From what I've read on this forum this does not seem to be what you mean! Could I therefore suggest the following instead:

    'When you make a Form, Submissions page or a Report "public", you grant Company a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display the Forms, Submissions or Reports that you have made "public" (in whole or in part) in any format or medium now known or later developed.'

    My use of JotForm will probably be contingent upon this being completely clear in the Terms of Use, as my client is unlikely to accept the clarification that you've given in the forum alone.

    Thanks!

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    NeilVicente
    Answered on August 02, 2011 at 02:52 PM

    @Mike

    Thank you very much for your suggestion. I will have our higher ups notified about your concern. We'll see what they can do about this.

    Again, we appreciate your input. Have a good day!


    Neil

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    Mike
    Answered on September 12, 2011 at 10:31 AM

    Hi,

    Just wondering whether any kind of decision has been made about my suggestion above?

    Thanks,

    Mike.

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    brx250
    Answered on September 13, 2011 at 12:45 AM

    Hi Mike,

    Our administrators are already looking into it. Rest assured that you will be informed through this thread as soon as any updates are available.

    Thank you for your patience.

    _____________________________________________    

    Albert  JotForm Support 

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    David
    Answered on January 26, 2012 at 05:18 PM

    Hi guys,

     

    There may be a concerning loophole in this: So does that mean even if I make my form public (as in, I have it accessible on a public website that anyone can access online), but limit the submission data to my own use (and of course, it will be stored and can be accessed from your back end)... does the fact that my form was made "public" still deem everything else, including the submission data "public" and grant you a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your Forms and Submissions (in whole or in part) in any format or medium now known or later developed

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    TW
    Answered on July 18, 2012 at 06:21 PM

    It appears that this question has not been addressed.  I wanted to use your product to create a form for my family to fill out for our family reunion but I don't want their personal information to become public information and some point.  Just because I make the form available to them.

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    jeanettebmz
    Answered on July 18, 2012 at 06:58 PM

    @TW

    The submission data is securely stored in our servers, they are not exposed to the public, unless you decide to do it

    If you have more questions , plesae open a new thread and we will be more than happy to assist you

     

    Jeanette