Create PDF Form: Keeps loading and not working

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    aseankoreaessay
    Asked on March 04, 2020 at 03:11 AM

    Hi, I was trying to download my form in a PDF format, but it does not work.


     Under "My Forms", I click on the form which I want to download, "More" → "Create PDF Document (of PDF Form)".


    It tries to go to the PDF Editor page, but it does not quite get there (screenshot attached). I tried it on Google Chrome and Internet Explorer and it didn't work anywhere.


    It'd be appreciated if you could let me know how to download the form in PDF format.

    Screenshot
  • Profile Image
    Mike_G
    Answered on March 04, 2020 at 07:23 AM

    We would like to apologize for any inconvenience. I have tested the issue you reported on the form in your screenshot and I was able to reproduce the issue.

    I have forwarded the issue to our developers so they can have a closer look.

    One we have an update we will notify you in this thread right away.


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    aseankoreaessay
    Answered on March 11, 2020 at 05:28 AM

    Hi, I'd like to ask if you could follow up with this issue. I still have the same problem - cannot download the pdf file of my form.

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    Mike_G
    Answered on March 11, 2020 at 08:47 AM

    I would like to apologize for we haven't got any response yet about the ticket created for the issue you are experiencing.

    I will follow-up with our developers. Please be assured that if we have an update we will let you know right away in this thread.