Paypal Payment Error: Payment can't created

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    alexcantarelli
    Asked on March 04, 2020 at 08:48 AM

    My Paypal Form generates this type of error message

    Paypal Payment Error: Payment can't created


    How to solve it ?

    Thanks

    Alex

    https://form.jotform.com/alexcantarelli/alex-cantarelli--shop

  • Profile Image
    Jimmy_D
    Answered on March 04, 2020 at 11:37 AM

    Thanks for reaching out to us. 

    Can you please try disconnecting your PayPal account from the payment widget and reconnect it again? (please don't delete the payment field). Once done, try submitting a test and see if it works. 

    Let us know if the issue persist. 

    Regards,

  • Profile Image
    alexcantarelli
    Answered on March 04, 2020 at 12:50 PM
    Tried, it didn’t work
    AC
    ...
  • Profile Image
    Jimmy_D
    Answered on March 04, 2020 at 03:34 PM

    Our apologies for the inconvenience. I was able to replicate the issue. I have escalated your case to our level 2 support, and you will be updated on this thread as soon as possible. 

    Thanks