My account has been disabled for reaching the limits.

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    Asked on March 04, 2020 at 12:27 PM


    I recently have been informed my account has been disabled for reaching the limits of my account. I am not sure how this is the case as I have only had 18 submissions in total let alone this month.

    Can you confirm this is right?

    Kind regards,


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    Answered on March 04, 2020 at 04:27 PM

    Thank you for contacting us. Your account has reached the upload space limit. You could upgrade to a higher plan that provides more upload space, or delete submissions that contain uploaded files to clear space.

    You can check the account usage and limits as shown on this guide:

    Let us know if you have more questions, we will be glad to assist you.