Price field is not showing in the autoresponder email

  • gianmarcovarrone
    Asked on March 4, 2020 at 1:57 PM

    Hello there, i've built this form and settled up also email to be sent after submission but i do not understand why on the email to be sent to the customer i'm unable to show the value of the field price. 

    All other other fields are shown correctly, the price field does not show up at all. Could you please help me?


    And, another question, how can i change the format and sender of the email sent from the widget to confirm the email address in this form?

    Thank you so much

  • VincentJay
    Replied on March 4, 2020 at 5:51 PM

    You can customize the Email content by following this guide: https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    Unfortunately, you cannot add form fields inside the email content. 

    If you need further help, please let us know. Thank you.

  • gianmarcovarrone
    Replied on March 5, 2020 at 3:36 AM

    I'm sorry but your reply doesn't match with my request. 

     

    Can you please check the form and see the email? 

    In the email are showed all the value inserted ( Name, date, pick up point ecc..) in the form except for the field ''price''. 

     

    Why all the fields are shown except for the field price??

     

    Moreover, how can i change the email sent with the code to confirm the email address?

     

    Thank you in advance

  • Girish JotForm Support
    Replied on March 5, 2020 at 8:51 AM

    I understand that you are referring to this Price field in the form which is not appearing in the edited text content of the autoresponder email.

    15834156360503 15 Screenshot 10

    The reason is that the Price field is not showing in the form due to condition conflicts. Due to that when the form is submitted, the Price is not filled and hence will not show on the email.

    Here is the explanation:

    The Price field is linked to the field "Please Choose a itinerary" using conditions. However, it is set to Hide the Price field for all options selected in the "Please Choose a Itinerary" field as shown in the conditions 7, 8, 9, 10, 11, 12 and 19:

    1583416131screencast05032020 4 Screenshot 21

    Even though you have also added condition calculations for the Price field, they will not work due to these Hide conditions.

    Hence please review these conditions as numbered above.

    I have moved your second query regarding the email to a new thread and will answer that shortly. Here is the new thread link: https://www.jotform.com/answers/2194974 

  • gianmarcovarrone
    Replied on March 5, 2020 at 8:54 AM

    Thank you so much for your reply. 


    And how can i do, to have the value of the price field calculated and shown on the email without being shown on the form?


    Thank you  

  • VincentJay
    Replied on March 5, 2020 at 12:12 PM

    Please make sure that the Price field has data or value when you submit the form. Try updating the advanced tab of the notification email and disable the "Hide Empty Fields" option.

    1583428166fr52 Screenshot 10

    After that, please try adding the form field name of the Price field in the Email content.

    1583428311sdg34 Screenshot 21

    Please try it and let us know if you need further help. Thank you.