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    Email field is not being sent to Authorize.net ARB (subscriptions)

    Asked by paycell on May 20, 2013 at 02:39 PM

    This is an expanded issue that was not included in the fix located here.



    I created a subscription in my form http://form.jotformpro.com/form/31395454393965 but it did not add the email address or phone number to the ARB (Automatic Recurring Billting) profile that was created in Auth.net.  As stated in the other issue, it is needed for the confirmation email to the customer.

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    JotForm Support

    Answered by Welvin on May 20, 2013 at 03:55 PM


    Thanks for contacting us. Can you please try to set the Email Field in Authorize.net as Required Field. See if it will resolved such issue. Furthermore, please try to clone the form and test the cloned version.

    As for the Phone field, I have forwarded this thread to our level 2 support/developers for that matter. We'll let you know for updates.

    Thank you!

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    JotForm Support

    Answered by Mike_T on May 20, 2013 at 04:10 PM

    I was able to reproduce the problem with empty email field on Authorize.net ARB. Now this issue has been forwarded to our Developers.

    However, I do not think that we forward the Company, Phone and Fax fields to the Authorize.Net. If you would like to forward these fields, please create a new feature request thread.

    In the meantime, you may consider using our form Autoresponders.

    We will inform you once we have any updates on the email issue.

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    JotForm Support

    Answered by NeilVicente on May 31, 2013 at 11:24 PM