Plain text field not showing in the Submission Email

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    ablech
    Asked on March 04, 2020 at 05:11 PM

    Hello,

    I created an email submission form with conditional logic to show plain text answers based on the dropdown selection.

    When i submit the form and it is emailed to me, I only see the dropdown selection and not the plain text answer.

    Is there a way for that plain text answer to show as well?

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    jonathan
    Answered on March 04, 2020 at 09:42 PM

    Hello,

    This by designed. The plain TEXT field from the form is not included in the Email Content of the form Emails (Notification or Autoresponder).

    You will need to manually add those TEXT field content in the email content/message.

    Example:

    1583375934zzz 2020-03-05 10.35.34.png

    1583375949zzz 2020-03-05 10.37.32.png

     

    You can use Condition logic also to send the appropriate Email content base on the TEXT data. You just need to create multiple Email template (Autoresponder or Notification) and add the necessary TEXT to email content of each template.

    User guide : How to Send Email Based on User's Answer

    I hope this help. Let us know if you need further assistance.







  • Profile Image
    ablech
    Answered on March 05, 2020 at 11:14 AM

    Hello,

    If I created multiple email templates and added the text under email content, would the recipient receive a separate email for each question after they submit the form?

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    Welvin
    Answered on March 05, 2020 at 03:56 PM

    Yes, the emails are sent out regardless of the selection - they'll get all the emails. If you do not want that to happen, set up conditional logic to send the form email based on the selection.

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    Another workaround would be to use our Narrative Fields widget (https://www.jotform.com/widgets/narrative-fields) to add the text blocks. That way, they are considered a field, and when they are not shown, they will be excluded from the form emails. In the widget settings, you only need to set the "Include narration in submission" to Yes:

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    ablech
    Answered on March 05, 2020 at 04:24 PM

    If I go this route: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer, will the person get for example 10 emails if i have 10 different questions? I want them to fill out one form with multiple choice questions, each answer gives you a text, and i want that answer and text to show up on one email.

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    Welvin
    Answered on March 05, 2020 at 05:38 PM

    No, because the form will only send the email once the corresponding conditional logic of the selected option is met.

    The problem I can think of is how you are going to set up the emails with the text fields in the form. You have too many text fields and logic. You can do my suggestion to use Narrative Fields widget as your Text field. With that method, you will only set up one form email template and let the form hide fields/widgets that are not shown in the email.