Form not working still on phone

  • Profile Image
    jenerator384
    Asked on March 04, 2020 at 08:06 PM

    I had a thread open here asking for help as my form was not (and is not) working properly on phone. There is some issues with it not showing it's full length and also Discount CODE not working on phones.


    No further response was received my end. I still have a non-functioning form, which I would like to get sorted please

  • Profile Image
    BJoanna
    Answered on March 05, 2020 at 03:51 AM

    I saw that you reported the issue with the coupon code and height of your form a week ago on this thread - https://www.jotform.com/answers/2179143

    On that thread, my colleague suggested you to embed the form only with the iframe part of the iFrame Embed code and to increase the height of the code. I inspected your webpage and you did not remove the script part of the code. 

    Please re-embed the form with this embed code:

    <iframe id="JotFormIFrame-200148681968868" title="Sipandpaint Art Workshop Registration Signup Form" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/200148681968868" frameborder="0" style=" min-width: 100%; height:3244px; border:none;" scrolling="no" > </iframe>


  • Profile Image
    jenerator384
    Answered on March 05, 2020 at 05:50 PM
    [image: Screen Shot 2020-03-06 at 8.46.20 am.png]
    I did that, the code did not work on the phone still and the form is cut
    off when I use that method, it needs to be a lot longer, can I just change
    the number for length until it gets it all in the page?? and will the code
    work on a phone
    kind regards
    Jennifer Webb
    www.portart.com.au
    384 Bay street,
    Port Melbourne
    Victoria, 3207
    Melbourne Art Classes
    www.melbourneartclasses.com.au
    info@melbourneartclasses.com.au
    0409 432643
    ...
  • Profile Image
    Jed_C
    Answered on March 06, 2020 at 01:39 AM

    Yes, you can increase the height until the full form appears on screen.

    1583476700iframe_embed.gif

    In my screencast, the height was around 3451px. 

    Let us know how it goes.

  • Profile Image
    jenerator384
    Answered on March 06, 2020 at 04:51 AM
    This makes it longer on the laptop, but still on the phone (which most
    people use) it is cut off before the end
    kind regards
    Jennifer Webb
    www.portart.com.au
    384 Bay street,
    Port Melbourne
    Victoria, 3207
    Melbourne Art Classes
    www.melbourneartclasses.com.au
    info@melbourneartclasses.com.au
    0409 432643
    ...
  • Profile Image
    Jed_C
    Answered on March 06, 2020 at 05:54 AM

    Have you tried playing with the pixel size? You can increase the size if it's too short or still cut off. Try increasing the height I've shown in my sample. If 3451 pixel still cuts off, please increase the number then test your form again.

    By the way, I've tried it on mobile and form is no longer cut off.

    1583492254Dashboard - Google Chrome 2020

    Looking forward for your response. 

  • Profile Image
    jenerator384
    Answered on March 06, 2020 at 06:52 AM
    As I said clearly in my last email, I increased the length (which could be
    seen on the laptop), but this did not help the problems on the phone. It
    remains cut off hence non-functioning
    kind regards
    Jennifer Webb
    www.portart.com.au
    384 Bay street,
    Port Melbourne
    Victoria, 3207
    Melbourne Art Classes
    www.melbourneartclasses.com.au
    info@melbourneartclasses.com.au
    0409 432643
    ...
  • Profile Image
    Jed_C
    Answered on March 06, 2020 at 09:12 AM

    I'm assuming you are viewing it on iOS device based on your first screenshot. May I know what the exact model of your iOS device is and which browser are you testing it on? I've asked because testing it on an iOS emulator shows the whole form.

    Sample screenshot:

    1583503707Dashboard - Google Chrome 2020

    I've also tried it on my android device and I'm seeing the whole form not cut off.

  • Profile Image
    jenerator384
    Answered on March 06, 2020 at 09:51 PM
    I am using Safari on an iphone 6E
    kind regards
    Jennifer Webb
    www.portart.com.au
    384 Bay street,
    Port Melbourne
    Victoria, 3207
    Melbourne Art Classes
    www.melbourneartclasses.com.au
    info@melbourneartclasses.com.au
    0409 432643
    ...
  • Profile Image
    jenerator384
    Answered on March 06, 2020 at 09:51 PM
    My friend who reported the phone issue was on an android
    kind regards
    Jennifer Webb
    www.portart.com.au
    384 Bay street,
    Port Melbourne
    Victoria, 3207
    Melbourne Art Classes
    www.melbourneartclasses.com.au
    info@melbourneartclasses.com.au
    0409 432643
    ...
  • Profile Image
    Richie_P
    Answered on March 07, 2020 at 02:35 AM

    May we know the android device used, the OS and browser?

    I can't seem to replicate the issue on my iPhone 7 running with IOS 13.

    Looking forward for your response.

  • Profile Image
    jenerator384
    Answered on March 07, 2020 at 05:51 AM
    It's working. I have checked again on my phone, the length is working and
    so are the codes, thankyou
    kind regards
    Jennifer Webb
    www.portart.com.au
    384 Bay street,
    Port Melbourne
    Victoria, 3207
    Melbourne Art Classes
    www.melbourneartclasses.com.au
    info@melbourneartclasses.com.au
    0409 432643
    ...