We are experiencing IE submission issues

  • Profile Image
    caitymoran
    Asked on March 04, 2020 at 08:37 PM
    We're also experiencing the IE submission issues that are mentioned on this thread: https://www.jotform.com/answers/2173010-Form-does-not-submit-in-Internet-Explorer-11-stuck-on-please-wait-
  • Profile Image
    Richie_P
    Answered on March 05, 2020 at 04:41 AM

    May we know if the issue is being replicated to all your forms?

    Can you please share a form that is showing this issue?

    I have tested my sample form on IE 11 but I can't seem to replicate the issue.

    Looking forward for your response.


  • Profile Image
    JohnRex
    Answered on March 05, 2020 at 04:36 PM

    Hello @caitymoran - It seems your reply wasn't posted on this thread. Please re-send it by opening this link to a browser and post your reply: https://www.jotform.com/answers/2194267

    We'll be waiting.

  • Profile Image
    caitymoran
    Answered on March 05, 2020 at 06:46 PM

    all of our forms with an e-sig -- I've tried two different e-sigs and am unable to submit a form using internet explorer. it just sits there after you hit submit and the button says 'Please wait…' 

  • Profile Image
    ashwin_d
    Answered on March 06, 2020 at 02:23 AM

    I am sorry for the trouble caused to you. I did test your form in IE 11 browser and I am not able to replicate the issue you are having. I was able to submit your form successfully with signature. Its just that thank you URL is not working as you seems to have Country based restriction. Please check the screenshot below:

    1583479353submitEsig.gif

    Have you embedded your form in any webpage where you have having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.

  • Profile Image
    caitymoran
    Answered on March 06, 2020 at 12:51 PM
    ##- Please type your reply above this line -##
    How would you rate the support you received?
    How would you rate the support you received?
    You can copy the following URL into your browser to rate:
    https://helpdesk.tempus.com/requests/128900/satisfaction/new/3lPxFnuWTowwab2Mdew6C3NKK?locale=1
    For this issue:
    ----------------------------------------------
    Forum+2194267, Mar 5, 3:41 AM CST
    A new response has been received:
    ![JOTFORM](https://www.jotform.com/images/logo2.png?2)
    Answered by **Richie_P**
    May we know if the issue is being replicated to all your forms?
    Can you please share a form that is showing this issue?
    I have tested my sample form on IE 11 but I can't seem to replicate the issue.
    Looking forward for your response.
    View this thread on browser »Unsubscribe Thread
    1583401281
    --------------------------------
    This email is a service from Tempus.
    [7OY73L-X6E2]
    ...
  • Profile Image
    Caity Rose 
    Answered on March 06, 2020 at 03:22 PM

    Yes, it is embedded here: https://access.tempus.com/

    If you submit a form, please make sure the name of the patient has test included so that it isn't mistaken for a real form. 

  • Profile Image
    FelipeSantana
    Answered on March 06, 2020 at 04:50 PM

    Hello Caity,

    I would like to apologize for the inconvenience you are experiencing.

    I have now gone ahead and made a test submission to your form with the name Felipe Test and my email felipe@jotform.com and I was able to make the submission without any issues.

    Could you kindly provide us with a screenshot of the issue that you are experiencing? Also, please provide any console errors that you find in your console.

    Here are a couple of helpful user guides to assist you with the tasks mentioned above: 

    How-to-get-a-console-report-from-most-common-browsers

    How-to-Post-Screenshots-to-Our-Support-Forum

    Please do get back to us so that we may investigate this matter further, we look forward to your response!

  • Profile Image
    caitymoran
    Answered on March 06, 2020 at 05:51 PM
    ##- Please type your reply above this line -##
    How would you rate the support you received?
    How would you rate the support you received?
    You can copy the following URL into your browser to rate:
    https://helpdesk.tempus.com/requests/129361/satisfaction/new/K7JlI18aFFEUOmWXwm5ulkMEX?locale=1
    For this issue:
    ----------------------------------------------
    Forum+2194267, Mar 5, 3:36 PM CST
    A new response has been received:
    ![JOTFORM](https://www.jotform.com/images/logo2.png?2)
    Answered by **JohnRex**
    Hello @caitymoran - It seems your reply wasn't posted on this thread. Please re-send it by opening this link to a browser and post your reply: https://www.jotform.com/answers/2194267
    We'll be waiting.
    View this thread on browser »Unsubscribe Thread
    1583444172
    --------------------------------
    This email is a service from Tempus.
    [22RDLZ-DQP7]
    ...
  • Profile Image
    caitymoran
    Answered on March 07, 2020 at 01:51 PM
    ##- Please type your reply above this line -##
    How would you rate the support you received?
    How would you rate the support you received?
    You can copy the following URL into your browser to rate:
    https://helpdesk.tempus.com/requests/129498/satisfaction/new/WQvTfkZ27rNgUUXhW1uGlPtKM?locale=1
    For this issue:
    ----------------------------------------------
    Forum+2194267, Mar 6, 1:23 AM CST
    A new response has been received:
    ![JOTFORM](https://www.jotform.com/images/logo2.png?2)
    Answered by **ashwin_d**
    I am sorry for the trouble caused to you. I did test your form in IE 11 browser and I am not able to replicate the issue you are having. I was able to submit your form successfully with signature. Its just that thank you URL is not working as you seems to have Country based restriction. Please check the screenshot below:
    ![1583479353submitEsig.gif](http://www.jotform.com/uploads/forum/ashwin_d/1583479353submitEsig.gif)
    Have you embedded your form in any webpage where you have having this issue with? Please share the webpage URL and we will take a look.
    We will wait for your response.
    View this thread on browser »Unsubscribe Thread
    1583479412
    --------------------------------
    This email is a service from Tempus.
    [M7W0R4-OW7L]
    ...
  • Profile Image
    caitymoran
    Answered on March 09, 2020 at 01:14 PM

    Please issue below. I'm unable to move to the next screen. 


    4L8fUtHGFJhHcBF6PQmOBM9rvXU4725oWPuP4TLz8MHc31eRmUIDCUdmsEgfpO1RpOHJbBLbvjgIKEPI


  • Profile Image
    Richie_P
    Answered on March 09, 2020 at 02:52 PM

    We have addressed the issue with your date picker field not able to detect the manual entry of date at this thread:https://www.jotform.com/answers/2193746-Date-Picker-manually-adding-dates-doesn-t-work-using-IE-11-web-browser

    As of the moment, I would suggest you add the dates using the date picker calendar icon

    and check if the E-signature widget is working at your end.

    Looking forward for your response.