What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Feature Request for Authorize.net Payments

    Asked by paycell on May 20, 2013 at 04:18 PM

    I would like Jotform to send the Company and phone number along with the email fields to Auth.net when creating an ARB payment.


    Page URL:

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    Answered by KadeJM on May 20, 2013 at 05:07 PM

    Hi and thanks for the request. I will go ahead forward your request to our development team so that they can look at it for consideration as soon as they get a chance. However, it may take a little bit of time so I won't be able to provide you with a release timeframe.

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    JotForm Support

    Answered by NeilVicente on May 31, 2013 at 11:23 PM


    We have just released an update that incorporates your request to our current integration with Authorize.net.

    It will now look for fields that has the matching keywords and sends those fields' values as phone, email, and company to the subscription details.


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    Answered by paycell on June 04, 2013 at 04:41 PM

    Nothing is working now.. I keep getting this error.. 

    Error on transaction
    The 'AnetApi/xml/v1/schema/AnetApiSchema.xsd:totalOccurrences' element is invalid - The value 'No Limit' is invalid according to its datatype 'Short' - The string 'No Limit' is not a valid Int16 value.


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    Answered by paycell on June 04, 2013 at 04:51 PM

    I rebuilt the page here https://secure.jotform.co/form/31546087534861  but it doesn't work either.. No info is being sent to auth.net not even the CC info to setup the ARB..

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    JotForm Support

    Answered by NeilVicente on June 04, 2013 at 05:44 PM

    Fixed. Sorry about that.

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    Answered by paycell on July 26, 2013 at 04:41 PM

    It is not including the company name, phone or email in auth.net.

    Does the Jotform field names have to match exactly what the authorize.net Field names are?


    Currently my jotfom field names are:




    And the auth.net fields are named:
    Do these have to match exactly?
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    JotForm Support

    Answered by jonathan on July 26, 2013 at 06:05 PM


    Sorry for the delayed response. Let me forward this instead to our next level support/developer.

    I was not able do further test on the 1st level due to insufficient requirement on my part.

    We will update you as soon as we can.


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    JotForm Founder

    Answered by aytekin on July 29, 2013 at 07:50 AM

    This thread is about the initial problem. (transaction error) Please ask your new question on a new thread. We cannot assign multiple tickets to the same discussion thread.