What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why don't I receive email notifications?

    Asked by pisces89 on April 15, 2011 at 04:07 PM

    I did a test using your form. The form that I made is a Return Merchandise Form. I submitted a test form to see if everything was okay on my website. I recieved the Thank You email as expected, but my company didn't recieve an email letting us know that we had a return merchandise form submitted. Our email address is customercare@mowenschildren.com.

    Page URL:
    http://www.mowenschildren.com/return-merchandise-authorization

    Screenshot
  • Profile Image
    JotForm Support

    Answered by liyam on April 16, 2011 at 03:26 AM

    Hello,

    I would like to verify that what you want to do is aside from receiving an auto responder thank-you email, you were expecting to receive a notification email back to customercare[at]mowenschildren.com, is that correct?

    If so, I have checked your form and saw that in your email notification settings, there is only one auto-response email and there is no notification email in set. 

    You must create a notification email as well aside from the auto responder to be able to receive emails to customercare[at]mowenschildren.com.

    To set up your email notification:

    1. Select the form and click on "Edit".
    2. Click on "Setup and Embed" tab on the form builder toolbar.
    3. Click on "Email Alerts".
    4. Select "Notification".
    5. Click on "Reply-To and Recipient Settings" button (bottom right corner).
    6. An envelope will appear.You can change the email address on the right hand corner. ('To' field)
    7. Finish and Save your form.

    Hope this helps.

    Update: I also have changed your title post for better search results