How do we refund and cancel a submission in jotforms?

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    ChaosORP
    Asked on March 05, 2020 at 11:30 AM

    Hi,

     How do we refund and cancel a submission in jotforms? Also, is there a way to transfer a payment to another event?


    Thanks. 

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    Jeanette
    Answered on March 05, 2020 at 02:05 PM

    If you have forms integrated with 3rd platforms, for example, Authorize.net, Paypal, etc. All you need to do is to go to your merchant account in that platform, look for the payment made to you and proceed to cancel/refund.