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AMC_WSHFCAsked on March 5, 2020 at 11:33 AM
Hello,
I have a client who is not able to review their submissions when clicking the Review button. And another client who does not see the Submit button when they are in 'review' view.
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KrisLei Jotform SupportReplied on March 5, 2020 at 2:37 PM
Hi,
I checked and cloned your form then ran a test submission and I'm unable to replicate the problem.
Kindly provide us the link of your form if it is embedded on a website? If not, it could be that the conditions on the form are causing the issues. It seems that some of the conditions have errors due to a missing field:
Kindly try to fix the error or delete the conditions with errors. Then let us know if the issue still persists.
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AMC_WSHFCReplied on March 5, 2020 at 2:43 PM
Thank you so much for a thorough check. I will fix the errors.
Also, another client cannot review on a different form that has no conditional errors. Could you check this one?
Link: https://form.jotform.com/WSHFC_IT/gp_managingmember_app
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MikeReplied on March 5, 2020 at 7:37 PM
I was able to fill out the form and click on the Review button.
If you receive more reports, please ask the clients what exactly they see and on which page.
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AMC_WSHFCReplied on March 5, 2020 at 7:39 PM
Interesting. Thank you so much; I appreciate your time.