Review and Submit buttons not working

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    AMC_WSHFC
    Asked on March 05, 2020 at 11:33 AM

    Hello,

    I have a client who is not able to review their submissions when clicking the Review button. And another client who does not see the Submit button when they are in 'review' view.

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    KrisLei
    Answered on March 05, 2020 at 02:37 PM

    Hi,

    I checked and cloned your form then ran a test submission and I'm unable to replicate the problem. 

    1583436504submit button.gif

    Kindly provide us the link of your form if it is embedded on a website? If not, it could be that the conditions on the form are causing the issues. It seems that some of the conditions have errors due to a missing field:

    1583436962condition.jpg

    Kindly try to fix the error or delete the conditions with errors. Then let us know if the issue still persists.

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    AMC_WSHFC
    Answered on March 05, 2020 at 02:43 PM

    Thank you so much for a thorough check. I will fix the errors. 

    Also, another client cannot review on a different form that has no conditional errors. Could you check this one?

    Link:  https://form.jotform.com/WSHFC_IT/gp_managingmember_app


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    Mike
    Answered on March 05, 2020 at 07:37 PM

    I was able to fill out the form and click on the Review button.

    If you receive more reports, please ask the clients what exactly they see and on which page.

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    AMC_WSHFC
    Answered on March 05, 2020 at 07:39 PM

    Interesting. Thank you so much; I appreciate your time.