Can't log in

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    Yubelkiz 
    Asked on March 05, 2020 at 12:59 PM

    I cannot log in to my newly created account?


    Can I know why?

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    Jimmy_D
    Answered on March 05, 2020 at 06:59 PM

    Thanks for reaching out to us. 

    Your account was suspended because you are collecting Credit card details. 

    The collection of credit card details is not allowed due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.


    In order to reactivate the account, we need your permission to remove the credit card fields. 

    Please let us know. 

    Regards,